Get started with Google Voice

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What can you do with Voice?

With Google Voice, you get one phone number that works across smartphones, the web, and desk phones. With one number, you’re never tied to a physical device to make and receive phone calls, text messages (U.S. only), or access voicemail.

Your organization might assign you a Voice number, let you choose your own, or transfer an existing number.

What you need:

account_circle A G Suite account

schedule 10 minutes

1

Set up Voice

Set up Voice on your mobile device or computer using the instructions in your Voice welcome email.

Note: Voice is available in certain countries. For a list of supported countries, see the Voice FAQ. If you're not able to set up Voice, contact your G Suite administrator.

In this section, you learn how to:

1.1

Get Voice on a mobile device or computer

smartphone On a mobile device

  1. Find your Voice welcome email.
  2. Follow the instructions to install the Google Voice app.

    Note: If you get an error message about your account when you try to install the app, contact your G Suite administrator.

  3. Open the Google Voice app  .
  4. Sign in to your G Suite account (your Google Account set up through your organization).
  5. Follow the on-screen instructions to get set up.

desktop_windows On a computer

(Chrome Browser or Firefox only)

  1. Find your Voice welcome email.
  2. Go to voice.google.com.
  3. Sign in to your G Suite account (your Google Account set up through your organization).
  4. Follow the on-screen instructions to get set up.
1.2

Sign in to Voice

After you sign in for the first time, each time you open Voice, you’re automatically signed in. However, you can switch to a different Google Account if it’s set up in Voice.

Important: Each Google Account can only have one Voice number.

smartphone On a mobile device

On an Android device

  1. Open the Google Voice app voice.
  2. Tap Menu menu > the Google Account you want to use. You can now receive and make calls on your Android device, even if you close the app.

On an Apple® iOS® device

  1. Open the Google Voice app voice.
  2. Tap Sign in.
  3. Next to the Google Account you want to use, tap the switch to On slider-on.
  4. Tap Done.
    You can now receive and make calls on your iOS device, even if you close the app.

desktop_windows On a computer

(Chrome Browser or Firefox only)

Sign in to Voice:

  1. Open Voice.
  2. Click Sign in.
    Enter your Google Account information. You can now receive and make calls on your computer.

Important: To receive calls on your computer, voice.google.com must be open. In Chrome Browser, you can pin the Voice tab so it stays open. Just right-click the tab and click Pin Tab.

Sign out of Voice:

Sign out of Voice on your computer by signing out of your Google Account.

  1. Open Voice.
  2. At the top right, click your profile photo.
  3. Click Sign out.
1.3

Add linked phone numbers

You can set up multiple devices and non-Voice numbers that will all ring simultaneously when a call comes in on your Voice number.

If you choose to link your mobile phone’s number, anytime an Internet connection isn’t available, Voice uses your mobile carrier.

Important: To receive calls on your computer, voice.google.com must be open. In Chrome Browser, you can pin the Voice tab so it stays open. Just right-click the tab and click Pin Tab.

smartphone On a mobile device

Add a linked number:

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. Under Account, tap Devices and linked numbers.
  4. Tap New linked number.
  5. Follow the on-screen instructions to add your number.
  6. (Optional) To add more linked numbers (up to 6), repeat steps 4 and 5.

Change a linked number:

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. Under Account, tap Devices and linked numbers.
  4. Under This device, tap Set device number (Android) or Change device number (iOS).
  5. Choose one of these options:
    • Your device’s number: Voice links to your mobile device.
    • No number: Voice isn't linked to a device number.
    • New linked number: Voice links to a new number you enter. Voice verifies the number before linking.
  6. Click Save.

Remove a linked number:

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. Under Account, tap Devices and linked numbers.
  4. Next to your linked number, tap Remove clear.
  5. To confirm, tap Delete.

desktop_windows On a computer

Add a linked number:

  1. Open Voice.
  2. At the top right, click Settings settings.
  3. In the Account section, under Linked numbers, click New linked number.
  4. Follow the on-screen instructions to add your number.
  5. (Optional) To add more linked numbers (up to 6), repeat steps 3 and 4.

Remove a linked number:

  1. Open Voice.
  2. At the top right, click Settings settings.
  3. On the left, click Calls.
  4. Under Call forwarding, next to a linked number, click Remove clear.
  5. Click Delete to confirm.
1.4

Add contacts in Voice

smartphone On a mobile device

  1. Open the Google Voice app voice.
  2. At the bottom, tap Contacts contacts.
  3. At the top, tap Add new contact.
  4. Enter the contact’s details.
  5. Tap Done or Save.

After you add a contact, it can take a few minutes to appear in your contacts list. If you add a contact in Voice, it's also added to the Contacts app on your device.

1.5

Create a voicemail greeting

You can create a custom greeting for your voicemail or use the default greeting. Create up to 10 voicemail greetings and select the one that you want callers to hear.

smartphone On a mobile device

Create a new greeting:

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. In the Voicemail section, tap Voicemail greeting.
  4. Tap Record a greeting.
  5. Tap Record mic.
  6. Record your greeting and when you’re done, tap Stop stop.
  7. Choose what you want to do with the recording:
    • To listen to the recording, tap Play play_circle_filled.
    • To replace the recording, tap Redo.
    • To save the recording, tap Save. Enter a name for the new greeting and tap Save.

Change your greeting:

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. In the Voicemail section, tap Voicemail greeting.
  4. Next to the greeting you want to use, tap More more_vert > Set as active.

desktop_windows On a computer

Create a new greeting:

Important: Voicemail recording doesn't work with Microsoft® Internet Explorer®, so callers hear the default greeting. You can personalize your greeting in the app or with a supported browser.

  1. Open Voice.
  2. At the top right, click Settings settings > Voicemail.
  3. In the Active greeting section, click Record a greeting.
  4. Click Record mic.
  5. Record your greeting and when you’re done, click Stop stop.
  6. Choose what you want to do with the recording:
    • To listen to the recording, click Play play_circle_filled.
    • To replace the recording, click Redo.
    • To save the recording, click Save. Enter the name for the new greeting and click Save.

Change your greeting:

  1. Open Voice.
  2. At the top right, click Settings settings > Voicemail.
  3. In the Active greeting section, click Manage all greetings.
  4. Next to the greeting you want to use, click More more_vert > Set as active.
2

Make and receive calls

You can make and receive calls on your computer at voice.google.com or use the Google Voice app on your mobile device.

When you make calls in Voice, you can use Wi-Fi and mobile data instead of minutes from your mobile phone plan. If an Internet connection isn't available, you can make calls using the linked number from your mobile carrier if you set up a number.

In this section, you learn how to:

2.1

Make a call

Note: The buttons on your connected Bluetooth® devices may not work as expected to answer calls or hang up.

smartphone On a mobile device

Note: If you want to make calls through your mobile device carrier, caller ID needs to be turned on.

  1. Open the Google Voice app voice.
  2. At the bottom, tap Calls call.
  3. In the Search box, enter a contact's name or phone number or tap Dial dialpad and enter a number.

    For international calls, enter the country code before the number (for example, add 55 for Brazil).

Make a call using Wi-Fi and mobile data:

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. Under Calls, tap Make and receive calls.
  4. Select Prefer Wi-Fi and mobile data.
  5. (Optional) To turn off Wi-Fi calling, select Use operator only.
  6. Start a call from the Google Voice app.

Important: If you start a call from your mobile device instead of the Google Voice app, the call uses minutes from your mobile phone plan.

desktop_windows On a computer

(Chrome Browser or Firefox only)

  1. Open Voice.
  2. On the left, click Calls call.
  3. Click Make a call.
  4. Enter the name or phone number you want to call.
  5. Click Call call.
2.2

Join a meeting

A meeting participant in Hangouts Meet can invite you to join a meeting by calling your Voice number. When you answer the call, you're connected to the meeting. See Get started with Hangouts Meet.

2.3

Call emergency services

You can get help in an emergency by calling your local emergency services number from Voice. Any phone, including mobile phones, can call emergency services and connect to emergency responders.

3

Use text and voicemail

You can use your Voice number to send text messages (U.S. only) for free to U.S. and Canadian numbers. Text messages in Voice use Wi-Fi or mobile data from your phone’s service plan if you're not connected to Wi-Fi.

In this section, you learn how to:

3.1

Send and receive text messages

Use Voice to text messages and photos. You can also send texts to a group of people.

Note: If you send a text that’s longer than 160 characters to a non-Voice number, it may be sent as multiple text messages.

smartphone On a mobile device

  1. Open the Google Voice app voice.
  2. At the bottom, tap Messages message-outline.
  3. Tap Write write.
  4. Select a contact or enter a contact’s name or phone number.

    You can add up to 30 names or phone numbers to create a group text message.

  5. At the bottom, enter your text message.
  6. (Optional) To include an image, tap Select image photo.
  7. Tap Send send.

desktop_windows On a computer

  1. Open Voice.
  2. On the left, click Messages message-outline.
  3. Click Send new message.
  4. Enter a contact’s name or phone number.

    You can add up to 30 names or phone numbers to create a group text message.

  5. At the bottom, enter your text message.
  6. (Optional) To include an image, tap Select image photo.
  7. Click Send send.

Note: If your image is bigger than 2 MB, it’s sent as a smaller file. However, you can’t send GIFs bigger than 2 MB.

3.2

Check voicemail

You can listen to your voicemail or read a transcript of a voicemail message. You can check your voicemail from a mobile device or computer.

smartphone On a mobile device

  1. Open the Google Voice app voice.
  2. At the bottom, tap Voicemail voicemail.

    Unread voicemail messages are listed in bold.

  3. Select a voicemail.
  4. Read the transcript or tap Play.

If you can't find a voicemail, it might have been marked as spam. At the top left, tap Menu menu > Spam. You can also choose Unmark as spam.

desktop_windows On a computer

  1. Open Voice.
  2. On the left, click Voicemail voicemail.

    Unread voicemail messages are listed in bold.

  3. Select a voicemail.
  4. Read the transcript or click Play.

If you can't find a voicemail, it might have been marked as spam. At the top left, click Menu menu > Spam. You can also choose Unmark as spam.

3.3

Redirect calls to voicemail

When you're not working or if you’re away from the office, you can redirect calls to your Voice number to voicemail. Voice works with Google Calendar, so you can use the working hours and out-of-office schedule you set up in Calendar. Or, you can send all calls (even during working hours) to voicemail.

Note: Changes to these settings might take up to 15 minutes to take effect.

smartphone On a mobile device

Redirect calls that come in after working hours or while you’re away to voicemail:

  1. In Google Calendar, set your working hours and availability.
  2. Open the Google Voice app voice.
  3. At the top left, tap Menu menu > Settings.
  4. Under Do not disturb, tap Calendar.
  5. Choose the settings you want:
    • Follow working hours: Sends calls to voicemail when Calendar shows it’s outside of your working hours. (Make sure your working hours are set in Calendar first.)
    • Follow out of office: Sends calls to voicemail when Calendar shows you're away from work.

Redirect all calls to voicemail:

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. Under Do not disturb, turn on Do not disturb.

Turn off redirect to voicemail:

When you redirect calls to voicemail, you’ll see a banner in Voice reminding you that the Do not disturb setting is on. To turn off a redirect, click or tap End now.

desktop_windows On a computer

Redirect calls that come in after working hours or while you’re away to voicemail:

  1. In Google Calendar, set your working hours and availability.
  2. Open Voice.
  3. At the top right, click Settings settings.
  4. On the left, click Do not disturb.
  5. Under Calendar, choose the settings you want:
    • Follow working hours: Sends calls to voicemail when Calendar shows it’s outside of your working hours. (Make sure your working hours are set in Calendar first.)
    • Follow out of office: Sends calls to voicemail when Calendar shows you're away from work.

Redirect all calls to voicemail:

  1. Open Voice.
  2. At the top right, click Settings settings.
  3. On the left, click Do not disturb.
  4. Next to Do not disturb, turn the switch to On toggle_on.

Turn off redirect to voicemail:

When you redirect calls to voicemail, you’ll see a banner in Voice reminding you that the Do not disturb setting is on. To turn off a redirect, click or tap End now.

4

Archive or delete calls

Archive calls, text messages, or voicemail messages that you might want to reference later, or permanently delete them.

In this section, you learn how to:

4.1

Archive calls and messages

To hide a call, text message, or voicemail message without deleting it, archive it. If someone replies to a conversation you archive, the message will appear again.

smartphone On a mobile device

  1. Open the Google Voice app voice.
  2. At the bottom, tap Calls call, Messages message-outline, or Voicemail voicemail.
  3. Touch and hold the item you want to archive. To archive more items, tap them.
  4. At the top right, tap Archive archive.

Restore calls and messages:

  1. Open the Google Voice app voice.
  2. Tap Menu menu > Archive.
  3. Touch and hold the item you want to restore. To restore more items, tap them.
  4. At the top right, tap Restore unarchive.

desktop_windows On a computer

  1. Open Voice.
  2. On the left, click Calls call, Messages message-outline, or Voicemail voicemail.
  3. Press the Shift key and click one or more items that you want to archive.
  4. At the top of the list, click Archive archive.

Restore calls and messages:

  1. Open Voice.
  2. At the top left, click Menu menu > Archive.
  3. Press the Shift key and click one or more calls, text messages, or voicemail messages that you want to restore.
  4. At the top of the list, click Restore unarchive.
4.2

Delete calls, text messages, and voicemail messages

After you delete a call or message, you can't access it again. Currently, you can't delete multiple calls or messages at the same time. You have to delete each one individually.

smartphone On a mobile device

  1. Open the Google Voice app voice.
  2. At the bottom, click Calls call, Messages message-outline, or Voicemail voicemail.
  3. Tap the item you want to delete.
  4. Tap More more_vert > Delete.
  5. Tap OK to confirm.
  6. Repeat steps 2–5 to delete more items.

desktop_windows On a computer

  1. Open Voice.
  2. On the left, click Calls call, Messages message-outline, or Voicemail voicemail.
  3. Click the item you want to delete.
  4. At the top right, click More more_vert > Delete.
  5. Click Delete to confirm.
  6. Repeat steps 2–5 to delete more items.
5

Manage call settings

You can change where you get calls on your Voice number, update your notification settings, search your call history, and more.

In this section, you learn how to:

5.1

Change where you get calls

Changing where you get calls doesn't remove a linked number from your account.

smartphone On a mobile device

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. Under Calls, tap Incoming calls.
  4. Under My devices, turn off any devices where you don't want to get calls.

desktop_windows On a computer

  1. Open Voice.
  2. At the top right, click Settings settings .
  3. On the left, click Calls.
  4. Under Incoming calls, change where you get calls:
    • Change the devices that get calls: Under My devices, turn off any devices where you don't want to get calls.
    • Change the linked numbers that get forwarded calls: Under Call forwarding, turn off any number that you don’t want to forward calls to.
5.2

Change notifications

When you get a new text or voicemail message, or you miss a call, you get a notification on your mobile device. On the web, you can get a notification in Chrome Browser, or by email.

Transcripts of text or voicemail messages are also sent to your email.

smartphone On a mobile device

Turn email notifications on or off:

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. Under Calls, next to Get email alerts for missed calls, turn the option on or off.

Change which notifications you receive:

On an Android device

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. Under Messages, Calls, or Voicemail, tap the notification setting:
    • Message notifications
    • Missed call notifications
    • Voicemail notifications
  4. Tap On or Off.
  5. If On, tap to set any of the following options:

    Note: Based on the type of notifications, you might see different options.

    • Importance: Select the level of importance for notifications.
    • Sound: Select a ringtone and then tap Ok.
    • Vibrate: Turn on or off. Available if Importance is set to High or Urgent.
    • App icon badges: Turn on or off.
    • On the lock screen: Select the notification content to show.
    • Do not disturb custom exception: Turn on or off. Available if Importance is set to High or Urgent.

On an Apple iOS device

  1. In your iOS device settings, tap Notifications > Voice.
  2. Turn on or off the notification settings that you want to change.

Turn message transcripts to email on or off:

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. Under Messages or Voicemail, turn on or off the email forwarding option.

desktop_windows On a computer

Turn email notifications on or off:

  1. Open Voice.
  2. At the top right, click Settings settings.
  3. On the left, click Calls.
  4. Next to Get email alerts for missed calls, turn the option on or off.

Get notifications in Chrome Browser:

  1. Open Voice.

    At the top of your Chrome Browser, you’ll see a box that says, “voice.google.com wants to: Show notifications.”

    Note: This message only appears the first time you open Voice.

  2. Click Allow.

For more information, see Turn notifications on or off.

Turn message transcripts to email on or off:

  1. Open Voice.
  2. At the top right, click Settings settings.
  3. Under Messages or Voicemail, turn on or off the email forwarding option.
5.3

Change audio settings

On your computer, you can select the microphone or speaker you want to use. If your built-in devices don’t work or if you prefer a different audio device, you can change devices before or during a call.

desktop_windows On a computer

  1. Open Voice.
  2. At the top right, click Settings settings.
  3. On the left, click Audio.
  4. Choose the setting you want to change:
    • Change your microphone: Under Microphone, click the Down arrow arrow_drop_down and choose a microphone that’s connected to your computer.
    • Test your audio: Start talking. The No audio icon more_horiz changes to Audio audio_waves when it detects talking.
    • Change your speakers: (Chrome Browser only) Under Speakers, click the Down arrow arrow_drop_down and choose a speaker that’s connected to your computer.
    • Test your speakers: (Chrome Browser only) Click Test. You should hear a ringing sound.
5.4

Search your history

You can search your call, text, or voicemail history to find items from specific people, on a certain date, or in a specific folder.

  1. Open Voice or the Google Voice app voice.
  2. In the search box, enter a search term.
  3. (Optional) To narrow your search, add any of the following search operators:

Search operator

Description

Example

Search operator

from:

Description

Add someone's name or phone number to find the calls or messages from them.

Example

from:theresa smith

Finds all calls and text messages from Theresa Smith.

Search operator

to:

Description

Add someone's name or phone number to find the calls or messages you sent them.

Example

to:555-555-5555

Finds all calls and text messages to the number 555-555-5555.

Search operator

with:

Description

Add someone's name or phone number to find the calls or messages you sent or received.

Example

with:theresa

Finds all calls and text messages to or from Theresa.

Search operator

num:

Description

Add someone's phone number to find the calls or messages you sent or received.

Example

num:555-555-5555

Finds all calls and text messages to or from the number 555-555-5555.

Search operator

message:

Description

Find text or voicemail messages that contain a keyword you specify.

Example

message:seattle to:555-555-5555

Finds all text or voicemail messages to the number 555-555-5555 mentioning Seattle.

Search operator

before:YYYY-MM-DD

Description

Find calls or messages sent or received before a specific date.

Example

before:2015-11-6

Finds all calls and text messages sent or received before November 6, 2015.

Search operator

after:YYYY-MM-DD

Description

Find calls or messages sent or received after a specific date.

Example

after:2015-11-6

Finds all calls and text messages sent or received after November 6, 2015.

Search operator

in:inbox

Description

Find calls or messages in your inbox.

Example

in:inbox from:mike

Finds all calls and text messages from Mike in your inbox.

Search operator

in:sms

Description

Find text messages.

Example

in:sms from:mike

Finds all text messages from Mike.

Search operator

in:voicemail

Description

Find voicemail messages.

Example

in:voicemail from:mike

Finds all voicemail messages from Mike.

Search operator

in:unread

Description

Finds calls or messages that are new or unread.

Example

in:unread from:mike

Finds all new or unread calls and messages from Mike.

Search operator

in:trash

Description

Finds calls and messages in your trash.

Example

in:trash from:mike

Finds all deleted calls and text or voicemail messages from Mike.

5.5

Block unwanted calls

You can stop people from contacting you in Voice.

Important: If you feel that you're in danger, contact your local police or emergency services.

When you block a phone number in Voice:

  • Existing calls and text messages from the number are marked Blocked block.
  • When the number calls you, the caller hears a Number not in service message.
  • When the number texts you, you don't get the text message.

You can also choose to automatically block spam. Any call from a number that Google knows is spam is blocked, and all calls and messages from the number are automatically moved to Spam in Voice.

smartphone On a mobile device

Block a number:

On an Android device

  1. Open the Google Voice app voice.
  2. At the bottom, tap Calls call, Messages message-outline, or Voicemail voicemail.
  3. Select the number you want to block.
  4. Tap More more_vert.
    • To block a contact from the Messages page, tap People & options > Block number.
    • To block a contact from the Calls or Voicemail pages, tap More more_vert > Block number.
  5. Tap Block to confirm.
  6. (Optional) To unblock a number, tap Unblock number.

On an Apple iOS device

  1. Open the Google Voice app voice.
  2. At the bottom, tap Calls call, Messages message-outline, or Voicemail voicemail.
  3. Tap a call or message from the contact that you want to block.
  4. Tap More more_horiz > Block number.
  5. Tap Block to confirm.
  6. (Optional) To unblock a number, tap Unblock number.

Block spam automatically:

  1. Open the Google Voice app voice.
  2. At the top left, tap Menu menu > Settings.
  3. Under Security, turn on Filter spam.

Unblock a number incorrectly marked as spam:

  1. Open the Google Voice app voice.
  2. Tap Menu menu > Spam.
  3. Tap the number you want to unblock.
  4. Tap More more_horiz > Unmark as Spam.

desktop_windows On a computer

Block a number:

  1. Open Voice.
  2. On the left, click Calls call, Messages message-outline, or Voicemail voicemail.
  3. Click the call or message from the contact that you want to block.
  4. Click More more_vert  > Block number.
  5. Click Block to confirm.
  6. (Optional) To unblock a number, click Unblock number.

Block spam automatically:

  1. Open Voice.
  2. At the top right, click Settings settings.
  3. On the left, click Security.
  4. Next to Filter spam, turn the switch to On toggle_on.

Unblock a number incorrectly marked as spam:

  1. Open Voice.
  2. At the top left, click Menu menu > Spam.
  3. Click the call or message that you want to remove from spam.
  4. Click More more_vert > People & options.
  5. Click Remove from Spam.

Next steps

Try it now